Refund & Damage Policy

1. Scope and General Principles

All artworks and bespoke products sold by Get Society & Get SoArt are made to order or prepared upon order. Owing to the nature of these products, they are evaluated within the exceptions to the Right of Withdrawal under Distance Sales.

There is no right of return in any case where the box/packaging is opened, the seal/protective band is removed, the product is assembled, mounted on a wall, or used. A right to return/exchange arises only if the product is materially different from the listing or if an issue regarding its authenticity is identified.

2. Right to Revoke the Order (24 Hours)

The customer may, within 24 hours after placing the order, contact the Seller in writing and revoke the order without providing any reason.

After 24 hours, the order enters the production or procurement process; therefore, requests for cancellation, change, or return are not accepted.

Revocation requests must be submitted in writing via [support e‑mail address]. Following cancellation approval, any applicable bank/payment institution fees or commissions are deducted, and the balance is refunded within 14 days.

3. Courier Delivery and Damage Report

• At delivery, a visual inspection of the outer package must be performed in the presence of the courier; if damage, tearing, crushing, etc. are detected, a Courier Damage Report must be issued.
• For products accepted without a report, the Seller bears no responsibility for externally visible damages that could reasonably have been detected at delivery.
• If the courier refuses to issue a report, take clear photos of the package and labels and notify both the courier company and the Seller in writing on the same day.

4. Transport Damage (48‑Hour Notice)

Damages incurred during transportation must be reported to the Seller in writing with photographic evidence within 48 hours of delivery.

The following documents are required with the notification:

• Courier Damage Report (if available)
• At least 3 photos showing the damaged parts and packaging from different angles (.jpeg / .png)
• Courier delivery slip showing the delivery date and signature

Claims not reported within 48 hours will not be processed.

5. Damage Assessment Process

• Upon receipt of documentation, the Seller conducts a preliminary review; if necessary, the product may be shipped back to the Seller by the Buyer in secure packaging.
• The damage assessment may take an average of 30 business days.
• At the Seller’s discretion, one of the following solutions is applied: repair, replacement with the same/equivalent product, or shipping insurance/indemnification procedures.
• If the insurer/carrier declines indemnification, the Seller may offer an alternative solution at its discretion.

6. Non‑Returnable Cases

• Products whose packaging has been opened, whose seal has been broken, which have been assembled, wall‑mounted, or used
• Personalized/bespoke productions, artist‑signed/numbered prints, limited‑edition works
• Damages arising from misuse, improper storage, or transport by third parties
• Transport damages not reported within 48 hours

7. Force Majeure

In cases where delivery cannot be made due to force majeure such as natural disasters, fire, flood, epidemics, strikes, transportation barriers, or official decisions, the period is extended until the impediment is removed.

If the situation exceeds 60 days, either party may terminate the agreement by written notice. In the event of termination, any amounts corresponding to used products/services and mandatory expenses are deducted, and the remaining balance is refunded within 14 days.

8. Refund Method and Payment

• Refunds are made via the same method used for the original payment.
• If bank/payment provider commissions and mandatory charges apply, they are offset against the refund amount in accordance with applicable legislation.
• Exchange‑rate differences and delays caused by third parties are not the responsibility of the Seller.

9. Legal Framework

This policy has been prepared in compliance with the Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts, and the Turkish Code of Obligations.

10. Notices and Contact

For all notifications: [support e‑mail: [email protected]] / [KEP address]. For damage and revocation submissions, please include “Order No – Return/Damage Notice” in the subject line.